Frequently Asked Questions
Everything you need to know about styling and shopping for your home.
What are your standard shipping rates and delivery times?
We offer tiered shipping based on your location and order size. Standard orders are typically processed within 2-3 business days, with delivery taking 5-7 business days via our premium courier partners.
Do you offer international shipping for home decor?
Currently, Alfresco Emporium ships to select international destinations. Please contact our concierge team for a custom shipping quote on larger furniture items or delicate glassware.
What is your return policy for change-of-mind purchases?
We want you to love your home. You may return most items within 30 days of delivery for an exchange or store credit, provided they are in original packaging and unused condition.
How do I care for my outdoor furniture and textiles?
Each product comes with specific care instructions. Generally, we recommend using protective covers during extreme weather and cleaning fabrics with mild soap and water to maintain their longevity.
Can I track the status of my furniture delivery?
Yes, once your order is dispatched, you will receive a tracking number via email. For large furniture deliveries, our logistics team will contact you directly to schedule a convenient delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Afterpay and Klarna for your convenience.